Frequently Asked Questions
What is the last wash time?
The posted time for starting the last wash is 9PM- this typically allows enough time for our customers to finish washing, drying and folding their clothes by 10:00 PM.
Is Coinless Laundry really coin-less?
All the machines work with a laundry card- you don't need to bring quarters. You can use cash or credit/ debit cards.
How do I get a new laundry card?
You can get a new laundry card for $3 either using cash or credit/ debit cards. If you plan to use cash, please visit the VTM (Value Transfer Machine) at the back of the store. You will need $3 in exact change to get the card (please see the attendant if you need to have a larger bill changed). The card will have $0 balance when you first get the card- you can add money to the card as you need. Please see the attendant if you wish to use a credit or debit card instead of cash.
How do I add money to the card?
You can add money to your card using cash at the VTM (Value Transfer Machine) at the back of the store. Please see the attendant if you wish to use a credit or debit card.
Is my laundry card reusable/ re-loadable?
Yes, the card will hold any unused balance for future visits.
Can I return my laundry card?
Yes, if at any time you wish to return the card, the attendant will refund you the unused balance on the card as well as the $3 deposit on the card.
Why is a front load washer often a better choice?
Top load washers are smaller capacity and less efficient. Front washers provide a better wash and are gentler on your garments due to their tumbling action. They need less soap (for example a double load front load washer will need about 1 1/2 load's worth of soap). Front load washers are better value and more environment friendly.
Can I wash my pillows in a front load washer?
You can- but you need to aware of a few things. Pillows can sometimes be damaged during wash and may lose stuffing or lose it's shape. Please use your best judgment.
Can I wash down comforters?
Comforters with down fillings take longer to dry- and you may need to air dry them at home to get the moisture out. Please take care to dry them completely to prevent mildew.
How do I add time to the dryers?
You can add any amount of time to the dryer by pressing the start button until the desired time is reached while the laundry card is inserted in the dryer slot. Each press of the start button will take $0.25 off from the card and add the equivalent time to the dryer. Please remember to pull out the card after you are done adding time to the dryer.